Service Availability Report without using the Portfolio Management module

[JulesG]

is there a way for me to create a report by using like custom formulas and variables? The formula is simply:

((Service Hours - Downtime) / Service Hours)) * 100

Where:

• Service Hours - Total number of hours in a given date range assuming a 24x7 availability
• Downtime - Total duration of Major Incidents. In our case will be calculated using (Actual End Date - Actual Start Date)
• Actual End Date and Actual Start Date - are custom fields within Incident Table

[Dr Atul G- LNG]

You might check the Commitment modules for same.