Service catalog: catalog task is editable in closed state

[imran sk]

Hi Community,

When calatog task state is changed to closed complete/closed incomplete/closed skipped, by default the state field will be ready only as an OOB functionality.

But in our case When the catalog task state is changed to any of Closed State, it is still editable. And this is the global issue with all the catalog tasks in the platform level 

Could someone help me what could be the route cause for the issue ?

Your response will be much appreciated 😃

[Mark Manders]

OOB (just checked my PDI): if a sc_task is on closed complete, the state is still editable. So I am not sure where your statement of OOB comes from. But you could apply ui policies, client scripts or ACL's to change this behavior (which will be customization, since it's OOB to have it editable).

[AshishKM]

Hi @imran sk ,

Did you check this is for other than admin role, like itil. itil users can change it ?

If its happening on all instance, you can apply ACL for non-admin user or write a UI Policy as suggested by @Mark Manders .

-Thanks,

AshishKM

[imran sk]

How we can achieve this using ACL

[Mark Manders]

By putting a write ACL on the sc_task.state field to only apply to non-closed tasks.