Service Catalog orders, where are they stored? and Configure sending emails

[snuser09]

I have created a custom form in service catalog as a catlog item.

1) I filled the form and submitted it (Order Now). Where can I go and check the requests that are put in by other users ?

2) How do I configure to send an email with all the details in the form when order now is clicked? I searched online but I do not understand it 

Attaching the form below 

[asifnoor · Accepted solution]

Hi,

Refer to this link to understand how notifications work in ServiceNow.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/reference...

So if you create a notification on table sc_req_item, and under "When to Send", if you have checked insert, then on the insert of every record in sc_req_item table, your notification will be fired.

When notification is fired, it will have that record data in the form of Current object. And current.sys_id will give you the RITM sys_id and similarly to access variables of RITM of that record current.variables.var_name will give you the data of the variable.

Check out existing notifications in the SN instance (System Notification -> Email -> Notifications in the left navigation)to understand how the notifications are configured. There are already existing OOB notifications on sc_req_item, check those.

Mark the comment as helpful and correct answer if this answers your question.

[snuser09]

yea that's the problem. I do not want it to get fired for all items in sc_req_item. Because there are other forms(not mine that point to same table). I do not want to get email for someone else forms, I want to get email only for my forms. 

I have been trying to figure that out, probably my question was not clear. But that is what I was looking for.

[asifnoor]

So in the notification, you can add condition. Refer to this screenshot.

Kindly mark the comment as a correct answer and other comment(s) as helpful if this answers your question.