Service catalog scenarios

[Jai2021]

Hi All,
Greetings!
Can anyone give any scenario's for service catalog . This will help me to get more knowledge on this topic . If any one having any suggestion please post it here ,it would be great!

Thanks
Abi.

[Chetan Mahajan · Accepted solution]

Hi,

        Please check below for real time scenarios,

Prepare a catalog item to request for certification cost reimbursement from your organization. In the catalog item: (Service catalog  > Services)

Input on catalog item:

• certification date,
• ServiceNow certificate - True/false
• Requested for (auto-populates with logged in user name),
• Certification name (choice list),
• Addl. info (String),
• Certification cost (Numeric field), abort submission with alert message, if not numeric.

Checks:

• Condition for displaying Certification name - only if certification is a 'ServiceNow certificate'.
• If not, Display Annotation above Addl. info field to prompt the user enter the certification name.
• Validate on submit, if there is an attachment in the cart (Before submission - attachment is on sc_cart_item)

Approval and Closure, Notification:

• On submission of the catalog item request, there should be an approval triggered to the 'Requested for' variable manager.
• If approved, set State of request to Closed Complete, if not Closed Incomplete, as per the respective stages.
• Trigger an email on the request being closed and set the body of the email to convey to the user:
• • That the certification cost will be reimbursed along with salary credit.
  • Or the certification cost will not be reimbursed along with the Manager comments provided for rejection.

Example 2:- 

ref vid :https://www.youtube.com/watch?v=KPdAez78Cdc&list=PLuMN6eOcZEDL_oIrocr-u7txnTgIXtMxp

ref doc: https://www.basicoservicenowlearning.in/2019/12/servicenow-development-training-imlo.html

Create Incident Using Record Producer : ref link https://www.youtube.com/watch?v=tjTp3tWYzrA

Create order guide example : ref link https://www.youtube.com/watch?v=8MdjpofVaf8

Kindly mark correct and helpful if applicable