Good Morning!We host an instance of Service Now and all of our UI Actions for every table have gone MIA. This includes UI Actions on lists and forms, out-of-the-box and custom, links, buttons, hamburger/context menu selection, etc. We can only ma...
Hi All, I need to give when to run conditions for inbound actions.. I have a email which is coming to servicenow mailbox, Could some one help me how to analyse header of email. Like to give when to run conditions in inbound actions. Below is the he...
Hello all, We are having a weird issue in our DEV instance. 1. From a Parent incident, the value in the field is blank but the (i) appears with the correct incident 2. From an RITM, the REQ is blank in the field but you can also see the correct REQ...
I have Enabled CMDB Health Dashboards(Out of the Box) and Executed. But, CMDB Health Scheduled Jobs are not running in Servicenow. Due to this count is not populating in dashboards. Also, In cmdb CI table we have 1.4 crores CI's. Suggest me, for what...
Hi,in cmdb_ci_service I have a custom related list where when I select in the left box it provides the details below: I have a UI Page where I create a slushbucket displaying the same records: <g:ui_slushbucket left_header="Available VPP processes" r...
On our incident form we have the company and caller fields:If a user clicks the reference icon:And then clicks the new button:I would like to have the company field auto populated based on the company selected in the incident.I have considered modify...
Hi , I am getting this error while i am uploading the file into instance ,but the jpg and png are in allowed list .Can you please help anyone for this one. Error: Security restricted: MIME type mismatch for file: xxx.jpg. Expected type:image/jpeg...
Hello, I have been successful in creating a JIRA from SNOW to JIRA. However, if my long description in my incident has more than one line where carriager returns or new lines were used I get an error 400: "{"errorMessages":["Illegal unquoted charact...
The challenge - I need to be able to present different related lists on the incident and sc_req_item tables to users on mobile devices based on whether or not they have the itil role. Issue 1 - Hi support tells me there is a PRB, PRB676249, stating...
Does anyone know of a way to ensure that Self Service users can only view attachments that they themselves have added against a specific record (ie. so if a user with a role adds an attachment it is visible only to other users with the same role) ? T...
When knowledge article attached KB content coping to case worknotes . How can we stop that . We don't need the content .
I would like to set a default homepage for all users.I have created a 'HelpDesk' homepage which should be visible by default whenever a user logs into SNOW or refreshes the homepage window.Now, if i select a custom homepage from 'Switch to page', the...
I have a table with a field "Type". This field is a choice list where choices label and value are different. Ex: Label - Value Email - 1 DB - 2 CRM - 3 How do I use gliderecord to query this field by it's display value ?
I'm wanting to add help/instruction text above a column in service portal. I know I can set a hint on the label, but that doesn't work for what I need. For instance, the question below would be the help/instruction text. Running and walking are colum...
Hi AllWe have a scheduled job running which has to delete records from task table. It needs to delete 400000 records. Its deleting only 20K per day.Because of the scheduled job, instance has become slow.We want to run the scheduled job during the non...