I'm building an array of user Sys IDs and trying to pass the array as Parameter 1 in a Create Event workflow activity. This triggers an email and then I'm using a mail script in that email to add the array in parm1 as users to be Cc'd. Unfortunately,...
Hi, my question comes in two parts: We have three form tabs on our incident form - notes, related records and resolution details, with notes the default active tab. Firstly, I created a basic on load client script to change the active tab from notes ...
When i open a new page with a simple list and form widget it opens with a default "Record not found". When you click on a record it displays the correct record. How do i get this to open the first record (or the latest record) without having to click...
Hi all, I created an ACL on the sc_req_item table to restrict write access of Variables to only itil users. Other ACLs on sc_req_item also require itil role to write, so I don't see another ACL overriding this one. The problem is a user without the i...
Hi Is there a way I can do a pre-check of data from source table before it transforms? then if it finds a record that it will reject due to a choice field being invalid it rejects the whole inport so that the correction can be made and the spreadshee...
Hi All,I have a requirement in which I need to fetch the State duration of each states viz. New ,assigned, WIP .So I have configured one report on metric_instance table and querying it accordingly. While it suffice the requirement, but there has been...
Hello, The refrence icon is not visible for the assignment group field which is reference field. In the same form, for other reference fields, the icon is visible. The screenshot is attached. The same form, when we view by impersonating another end ...
Hi Team, I have a requirement to capture only the content of the email body not with any signature. Please see the below screenshot In the above the actual comment is "Dev team non production testing please ignore if you get any emails wrongly" .I w...
I have an inbound action that is creating a data source from a csvOn import I have the inbound action set to current.header_row = 5I would expect the import to start from row 5 as header and then import the data from row 6 onward, however it keeps fa...
Hi Everyone, As our organisation begins the process of updating to London I'm looking at our custom widgets (18 of them) which have been cloned from OOB widgets dating all the way back to the dark ages (Jakarta, lol) and I can see there are a few cha...
I am using the showFieldMsg function to validate a MAC address field and it works great. However, I don't want them to be able to submit if it is invalid and I would prefer not to clear the user input out of the required field to make this happen (i...
Hello, I'm creating some standard change templates and we want the text field "Description" to autofill the current Month when the standard change template is chosen. For example: Description: Patching for the month of {javascript:get.CurrentMonth} T...
From Create New Record I would like to hide Work notes section. It only should visible whenever user create create the records. Thanks in Advance
Greetings Folks A question about configuring instance behaviour. Currently, when our analysts assign tickets they open the ticket, categorize it, assign to the appropriate group and then hit the update button. Then they are sent back to the first pag...
Extract a report of all the attachments or the attachment count related to change request ? from report- as a column of attachment with change request number
