Service catalog topic on virtual agent

[HemaLatha Koyya]

Hi All,

we are customizing the topic for submitting a catalog request.

whenever we choose a catalog item from the drop down.. it has to get the particular catalog item link... after clicking that link it should directly redirect to that catalog item.

[Amit Verma]

Hi @HemaLatha Koyya

Below posts could be helpful :

https://www.servicenow.com/community/virtual-agent-nlu-forum/virtual-agent-links-to-catalog-items-op...

https://www.servicenow.com/community/developer-forum/show-catalog-items-in-virtual-agent/m-p/1410730

https://www.servicenow.com/community/virtual-agent-nlu-articles/how-to-request-catalog-items-in-now-...

Thanks & Regards

Amit Verma