2nd Level approval Workflow
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03-05-2024 12:51 AM
Hi Team ,
Can anyone please me how to define 2nd level approval for each every option .
For every - option we have to give line manager approval , and for each option 2nd level approval is different ,
2nd level approval is different , I have user to two many Approval group here , which will occurs so many approval group activity . How to reduce this 2nd level approval , here
Can anyone please help . me help me here with steps .
Can anyone please help how can we reduce adding 2nd level approval for every option .
NOTE :- As u can - see in the above image , for each option 2 nd level approval is different .
Thanks in advance
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03-05-2024 12:54 AM
Hi @nameisnani
I will recommend use the Flow Designer and you can the change approval policies for same.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-05-2024 12:59 AM
Hi @Dr Atul G- LNG ,
Currently we are working with Workflow , could you please suggest any idea in workflow .
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03-05-2024 01:58 AM
Hi @nameisnani
@Sohithanjan G also suggested , and I will say try to use the approval policy with these conditions.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-05-2024 01:16 AM
Hi @nameisnani
- Step 1: Create an activity of Approver User with this script below
answer=[]; answer.push(current.variables.requested_for.manager);
- Step 2: Add the another approval user activity with below script
answer = []; // Define a mapping of Azure file names to approval groups var azureFileToGroupMap = { "FS Support": "AFS_FS_IT_SUPPORT", "FS Corporate Action": "AFS_FS_CA" }; // Query the sys_user_group table based on the mapped approval group var approvalGroup = azureFileToGroupMap[current.variables.azure_file]; if (approvalGroup) { var groupGr = new GlideRecord('sys_user_group'); groupGr.addQuery('name', approvalGroup); groupGr.query(); if (groupGr.next()) { answer.push(groupGr.sys_id); } }