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Service catalog with public access

Tamakey
Mega Contributor

Hi,
I am trying to make my catalog item accessible from public (without login / unauthorized).
To do this, I found this KB article KB0681861 and
- copy "sc_cat_item" page and make "sc_cat_item_public" page then set it public
- assign "public" role to page roles
find_real_file.png
- clone all widgets in "sc_cat_item_public" page and sets all of them public
- assign "sc_cat_item_public" page as a homepage in my own service portal
I can display item page from this portal with logged in user.
find_real_file.png
But even I paste same item page URL to other browser (unauthorised),  it still displays log in page.
find_real_file.png
Do I have to do something else?

In the article, it mentions "make the item public".
find_real_file.png

What is this means?
I guessed it means that set public role to the item like page settings. Is this correct?
I tried it but, my item setting page doesn't shows roles field even it is define in Form Design.
find_real_file.png
find_real_file.png

How can I display catalog item with unauthorized user?
If you have any idea, it will be great help for me.

Thank you.

 

 

1 ACCEPTED SOLUTION

Hi Carlos,

Thank you so much for your help!!
I solved this.

-Catalog item can not public
+ In client script, i commented some line

- Submit button not working
+ It call to authentication api is required

 

 

View solution in original post

10 REPLIES 10

Hi Carlos,

I quite couldn't understand how you solved this at the last? Would you explain in details how you fixed the Submit button issue?

Sails
ServiceNow Consultant
United Kingdom