Service catalog with public access

Tamakey · ‎04-23-2021

Hi,
I am trying to make my catalog item accessible from public (without login / unauthorized).
To do this, I found this KB article KB0681861 and
- copy "sc_cat_item" page and make "sc_cat_item_public" page then set it public
- assign "public" role to page roles

- clone all widgets in "sc_cat_item_public" page and sets all of them public
- assign "sc_cat_item_public" page as a homepage in my own service portal
I can display item page from this portal with logged in user.

But even I paste same item page URL to other browser (unauthorised), it still displays log in page.

Do I have to do something else?

In the article, it mentions "make the item public".

What is this means?
I guessed it means that set public role to the item like page settings. Is this correct?
I tried it but, my item setting page doesn't shows roles field even it is define in Form Design.

How can I display catalog item with unauthorized user?
If you have any idea, it will be great help for me.

Thank you.

Tamakey · ‎05-05-2021

Hi Carlos,

Thank you so much for your help!!
I solved this.

-Catalog item can not public
+ In client script, i commented some line

- Submit button not working
+ It call to authentication api is required

View solution in original post

Carlos Candano · ‎04-23-2021

You will have to clone the widgets and set the role as public only. I suggest you create a page with just the catalog item widget for starters. You will also have to do this with the variables in the catalog item.

Note: Once you get the item to work, you might encounter issues with submitting or adding attachments. These things are executed via a REST API and might need an authorized user.

Tamakey · ‎04-26-2021

Hi Carlos,
Thank you so much for your reply!

Yes, I know there will be other issues with submitting and attachments.
I found some questions about that in developer community.

But I cannot even display item data with unauthorized access.
May be even after resolve this issue, I will have other issues about this job...

Anyway, in my page, I set only one widget "SC Catalog Item Public" which is copied from "SC Catalog Item" and deleted all other widget from the page.

Then I assigned only one role "public" to both of this widget "SC Catalog Item Public" and the page.

But still I cannot display item information.

I can display the item using same URL with authorized environment.

Are there anything which I'm missing?
Do I have to set the role "public" to the item?
If it so, how can I do that?

Tamakey · ‎04-26-2021