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09-13-2024 02:26 AM
Hello,
I'm currently experiencing a service interruption with my instance, which is displaying the message:
"This instance is unavailable. If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone."
Could someone guide me on how to proceed, or if there's any general advice for handling such instances? I've already tried waiting, but the issue persists. Should I immediately file a support ticket, or is there something else I can do to restore service?
Thanks in advance for your help!
Solved! Go to Solution.
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09-13-2024 03:08 AM
You are seeing this message because the instance is WITHIN the maintenance window, it may just help to wait for the maintenance window to pass as this is an expected or planned outage eg database or application server
patching.
Below Thread will help you :-
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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09-13-2024 03:08 AM
You are seeing this message because the instance is WITHIN the maintenance window, it may just help to wait for the maintenance window to pass as this is an expected or planned outage eg database or application server
patching.
Below Thread will help you :-
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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09-13-2024 03:13 AM
Pdi doesn't come with support, means if it's reclaim or offline or lost no one can help.
You can either wait or get a new PDI,you need to release this pdi.
For further, please take regular backup.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-13-2024 04:51 AM
As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:
- Wait, it should come online after some time
- if you get tired of waiting, release the instance and request a fresh installation. NOTICE, if you do this, every development that you haven't backed up will be lost for good.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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05-20-2025 06:20 PM
Hello,
I'm currently experiencing a service interruption with my instance, which is displaying the message:
"This instance is unavailable. If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone."
Could someone guide me on how to proceed, or if there's any general advice for handling such instances? I've already tried waiting, but the issue persists. Should I immediately file a support ticket, or is there something else I can do to restore service?
Thanks in advance for your help!
