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09-13-2024 02:26 AM
Hello,
I'm currently experiencing a service interruption with my instance, which is displaying the message:
"This instance is unavailable. If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone."
Could someone guide me on how to proceed, or if there's any general advice for handling such instances? I've already tried waiting, but the issue persists. Should I immediately file a support ticket, or is there something else I can do to restore service?
Thanks in advance for your help!
Solved! Go to Solution.
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09-13-2024 03:08 AM
You are seeing this message because the instance is WITHIN the maintenance window, it may just help to wait for the maintenance window to pass as this is an expected or planned outage eg database or application server
patching.
Below Thread will help you :-
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
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3 weeks ago
@damanpreet
Did it work?
Were you able to get the instance back online after the waiting period?
