Service Interruption: This instance is unavailable.

[juanAlarcon]

Hi I am trying to access my instance but this message comes up "Service Interruption: This instance is unavailable." it's been like two days since is in this status, anyone knows what can I do, I really need to access this instance

[Dr Atul G- LNG · Accepted solution]

Hi @juanAlarcon 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[juanAlarcon]

Hi @Dr Atul G- LNG 

Is there an estimated time for when the PDI is going to be available again?

[Dr Atul G- LNG]

NO @juanAlarcon 

NO ETA on this mate.

[Amit Verma]

Hi @juanAlarcon

Did you logged in to the developer website and checked if your instance is hibernating ? If you can't see your instance over there, probably, your instance has been reclaimed due to a recent data center migration activity performed by ServiceNow. PDIs doesn't comes up with support and cannot be accessed once reclaimed. You need to opt for a new one only.

Thanks & Regards

Amit Verma