service offering and service field data are not visible to end user

[Deepika54]

Hi team, 

For 'service offering' field and 'Service' field (both are OOB) which refers to the service_offering table and cmdb_ci_service table,

end user with snc_internal role are not able to see the values when they select the field in the portal when they try to submit the incident form.

ITIL users are able to see.

Can anyone let me know why are they not able to see the values in the field

[debendudas · Accepted solution]

Hi @Deepika54 ,

As per OOTB, the minimum role required for viewing records in service_offering table and cmdb_ci_service table is cmdb_read.

If this solution helps you then, mark it as accepted solution ✔️ and give thumbs up 👍!