service offering and service field data are not visible to end user

[Deepika54]

Hi team, 

For 'service offering' field and 'Service' field (both are OOB) which refers to the service_offering table and cmdb_ci_service table,

end user with snc_internal role are not able to see the values when they select the field in the portal when they try to submit the incident form.

ITIL users are able to see.

Can anyone let me know why are they not able to see the values in the field

[Ankur Bawiskar]

@Deepika54 

did you debug using Access analyzer and see which ACL is blocking?

there could be table level READ ACL on those 2 tables which is blocking and hence they can't select any value in reference variable via record producer.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Deepika54]

i was not able to find. since these are OOB fields, it would be very kind of you if you could help me at incident

[Ankur Bawiskar]

@Deepika54 

you can use this via access analyzer and select the user and table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Deepika54 

Since it's an internal user, they should be able to see it.
Did you check using the Access Analyzer? is it with all end user or specific?