Service Operation Workspace - How do we temporarily hide this from our end users

Jonathan102
Tera Guru

‎01-10-2023 06:58 AM

Hi all,

We are not ready for our end users to use the Service Operations Workspace offered in Tokyo.  We need to be able to hide this from all users (except admin) until we can make the needed changes/modifications.  Does anyone know how to hide this workspace?

Thanks,

Jonathan 

0 Helpfuls
  • 2,903 Views
4 REPLIES 4

Wimsnow
Tera Contributor

‎02-14-2023 01:52 AM

Hello Jonathan

I found 2 ways to remove the unwanted workspaces.

  1. Deactivate the workspace you don't want to be visible
    - navigate to Now Experience Framework > Experiences
    - filter the list by App Shell UI = Agent Workspace App Shell to see all pages which appear under workspace
    /sys_ux_page_registry_list.do?sysparm_query=root_macroponent%3Dc276387cc331101080d6d3658940ddd2&sysparm_view=
    - open the workspace to hide
    - if needed, go first to the appropriate application scope by clicking on 'To edit the record click here' if you see a message like
    This record is in the App Analytics Workspace application, but Global is the current application. To edit this record click. To edit the record click here.
    -     deactivate it and save

    > Via the url path of the workspace (UX Page Registry), you will be able to access them
    https://<your-instance>.service-now.com/now/sow

  2. remove the workspace from the category
    start from the workspace:
    - in stead of deactivating the workspace delete the link to its category in the related list 'UX Application Category M2Ms'

    OR start from the category
    - all links on the Workspace category can be found here
    /sys_ux_experience_category.do?sys_id=afb4e3e173322010f0ca1e666bf6a726
    - in the related list, open the M2M relation to delete

    ! make sure you delete the M2M record and not the whole workspace    Wimsnow_0-1676368149850.png

Hope this is clear.

Kind regards

Wim

Mark C_
Tera Expert
In response to Wimsnow

‎04-27-2023 09:13 PM

Hi, I tried de-activating and deleted the m2m record and it is still the same. Has this been fixed?

 

0 Helpfuls

Wimsnow
Tera Contributor
In response to Mark C_

‎06-30-2023 07:24 AM

Hi Marc

Strange enough, the changes are not always immediately visible. The following day it worked fine.

Login with another browser can help to see the change.

 

Community Alums
Not applicable
In response to Wimsnow

‎03-09-2024 05:13 AM

Many thanks.
The deactivation works bien !

0 Helpfuls