Service Operation Workspace

[Snow Tomcal]

Hi All,

I want to configure a workspace. I created the landing page (agent workspace home) and now I want to customize the list on the left side of the workspace but can' t find how. 

In addition, I want to change the fields that appear on the forms (incident, change, request) so it be the same as the default view.

Does anyone know how to do it?

Thanks In Advance :))

[Community Alums]

Hi @Snow Tomcal ,

Firstly,For the list :

UX List Menu Configuration (sys_ux_list_menu_config table) is where you make changes. Make sure you are in the correct scope.

Under All> type sys_ux_list_menu_config.LIST > Open your Workspace > Start Configuring as per your need .

Check this sample :

Secondly, For the fields:

You can go to native ui for incident form and change the view to Workspace view and do the update/configuration it would automatically reflect on workspace:

Also, Refer to this Article for future reference : https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-work...

[Snow Tomcal]

@Community Alums Thanks, your solution for form editing worked!

The problem is that my workspace is not included in this list (sys_ux_list_menu_config.LIST).

In addition, Do you know how can I edit the list that appears on the left of my workspace?

[Community Alums]

Hi @Snow Tomcal ,

That calls for another question, Please close this thread and mark the answers.