Hi all,
Can anyone please tell me how to remove the Outages from Announcements on service operations workspace home page, i have removed the code from the "announcementsConfig" UX Page Property, still i am seeing the Outages at Announcement.
Thank you!
Hi Mahesh.
You can do this pretty easily without having to modify/clone pages in UI Builder. A good overview is available on the ServiceNow Documentation site here.
But the short summary is there is an Application Navigator module for Entity View Action Mapper (EVAM) > EVAM Definitions. From that list of EVAM Definitions, you can open the record for "SOW - Announcements". From that record you would open whichever datasource you want to modify; for your requirement this would be "SOW - Outages":
Just unchecking the "Active" checkbox on the datasource record will remove it from the SOW Workspace landing page announcements. You could also instead modify the conditions for a datasource if you needed to:
This update (unchecking the "Active" field) does get captured in an update set, so you can promote the update set to move this change from DEV to PROD instance.
Sean
