Service Operations Workspace New Tab Configuration for New Problem

[LRhodes]

Hi all,

We're in the midst of moving away from Agent Workspace and over to Service Operations Workspace. One of the tasks I need to do is update the New Tab UI Action (the +) to allow for a New Problem record to be opened.

I've found where I need to be to edit this. Now Experience Framework > Experiences > Service Operations Workspace > Chrome tab.

I've tried to update the JSON copying what's in place for the other three options, however when I save this it breaks the workspace (the purple menu disappears completely, as below). So clearly I'm not doing something right!

Here's the JSON I'm using. Anyone tried implementing a Problem option before?

{
	"contextual": [
		"record",
		"kb_view"
	],
	"newTabMenu": [
		{
			"label": {
				"translatable": true,
				"message": "New Interaction"
			},
			"routeInfo": {
				"route": "record",
				"fields": {
					"table": "interaction",
					"sysId": "-1"
				},
				"multiInstField": "sysId"
			},
			"condition": {
				"tableDescription": {
					"table": "interaction",
					"canCreate": true
				}
			}
		},
		{
			"label": {
				"translatable": true,
				"message": "New Incident"
			},
			"routeInfo": {
				"route": "record",
				"fields": {
					"table": "incident",
					"sysId": "-1"
				},
				"multiInstField": "sysId"
			},
			"condition": {
				"tableDescription": {
					"table": "incident",
					"canCreate": true
				}
			}
		},
		{
			"label": {
				"translatable": true,
				"message": "New Change Request"
			},
			"routeInfo": {
				"route": "create-change-request-page",
				"fields": {},
				"multiInstField": ""
			},
			"condition": {
				"tableDescription": {
					"table": "change_request",
					"canCreate": true
				}
			}
		}
	],
	{
			"label": {
				"translatable": true,
				"message": "New Problem"
			},
			"routeInfo": {
				"route": "record",
				"fields": {
					"table": "problem",
					"sysId": "-1"
				},
				"multiInstField": "sysId"
			},
			"condition": {
				"tableDescription": {
					"table": "problem",
					"canCreate": true
				}
			}
		},
	"maxMainTabLimit": 10,
	"maxTotalSubTabLimit": 30
}

[Ankur Bawiskar]

@LRhodes 

where is this record?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[LRhodes]

Hi Ankur,

You can find it here.

https://<yourinstance>.service-now.com/now/nav/ui/classic/params/target/sys_ux_page_property.do%3Fsys_id%3Ddf0c9cb97340301045216238edf6a785%26sysparm_record_target%3Dsys_ux_page_property%26sysparm_record_row%3D8%26sysparm_record_rows%3D24%26sysparm_record_list%3Dpage%253Daa881cad73c4301045216238edf6a716%255EORDERBYname

[Dharma Liyanag · Accepted solution]

@LRhodes 

I think you need to keep your problem json definitions ( label, routeinfo, condition )  within the array [   ], check how interaction, incident  and change definitions are kept within the array [  ]  = >   [  {      }, {   } ,{    }   ],  

[LRhodes]

Thank you Dharma, and well spotted!

I just had to move the ], down to include my addition to the JSON.