Service Operations Workspace New Tab Configuration for New Problem

[LRhodes]

Hi all,

We're in the midst of moving away from Agent Workspace and over to Service Operations Workspace. One of the tasks I need to do is update the New Tab UI Action (the +) to allow for a New Problem record to be opened.

I've found where I need to be to edit this. Now Experience Framework > Experiences > Service Operations Workspace > Chrome tab.

I've tried to update the JSON copying what's in place for the other three options, however when I save this it breaks the workspace (the purple menu disappears completely, as below). So clearly I'm not doing something right!

Here's the JSON I'm using. Anyone tried implementing a Problem option before?

{
	"contextual": [
		"record",
		"kb_view"
	],
	"newTabMenu": [
		{
			"label": {
				"translatable": true,
				"message": "New Interaction"
			},
			"routeInfo": {
				"route": "record",
				"fields": {
					"table": "interaction",
					"sysId": "-1"
				},
				"multiInstField": "sysId"
			},
			"condition": {
				"tableDescription": {
					"table": "interaction",
					"canCreate": true
				}
			}
		},
		{
			"label": {
				"translatable": true,
				"message": "New Incident"
			},
			"routeInfo": {
				"route": "record",
				"fields": {
					"table": "incident",
					"sysId": "-1"
				},
				"multiInstField": "sysId"
			},
			"condition": {
				"tableDescription": {
					"table": "incident",
					"canCreate": true
				}
			}
		},
		{
			"label": {
				"translatable": true,
				"message": "New Change Request"
			},
			"routeInfo": {
				"route": "create-change-request-page",
				"fields": {},
				"multiInstField": ""
			},
			"condition": {
				"tableDescription": {
					"table": "change_request",
					"canCreate": true
				}
			}
		}
	],
	{
			"label": {
				"translatable": true,
				"message": "New Problem"
			},
			"routeInfo": {
				"route": "record",
				"fields": {
					"table": "problem",
					"sysId": "-1"
				},
				"multiInstField": "sysId"
			},
			"condition": {
				"tableDescription": {
					"table": "problem",
					"canCreate": true
				}
			}
		},
	"maxMainTabLimit": 10,
	"maxTotalSubTabLimit": 30
}

[BHASKARY]

can we add specific roles to the tabs , so that only users having specific role can create a specific new record ??