Service Operations Workspace - Submit a request

Darlene York
Tera Contributor

4 hours ago

Good morning,

 

When a user submits a request from an Incident or Interaction, the request correctly opens our Service Catalog as expected.

 

However, if the user navigates to All Open Requests and attempts to create a new request, the system opens a different form that is not associated with our catalog. I've been trying to identify the property or configuration that controls this behavior, but I haven't been able to find it.

 

Can anyone point me to the setting that determines which form is opened when a new request is created from All Open Requests?

 

Thank you.

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Tejas Adhalrao
Kilo Sage

4 hours ago

Hi @Darlene York  ,

check   Ui actions & List actions for that table form.

Check the Workspace configuration in UI Builder / Workspace experience configuration and see which action is mapped to New.

 

 

regards,

tejas

 

 

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