Service Ops Workspace

[Lloyd700]

In Service Ops Workspace, I have created a couple custom category/sub-category items to show up in the hamburger menu.  They were created in the UX List Menu Configuration, under 'Default - SOW'.  It appears as if only those that are admins can see the items I created, while others can just see the default list items.  They can see OOB ones I've modified such as changing the order or inactivating items without issue.

I can't figure out why non-admins can't see the ones I've created manually.

Thank you!

[Dibyaratnam]

Can you help with the screenshots and explain what you want to achieve there.

[Lloyd700]

Here is a screenshot with boxes around the two new categories/subcategories that I created.

Here is a screenshot of what one of my coworkers can see.  Notice how those two categories don't show up?

I can't figure out why, as far as I can tell, all non-admins can't see the two I've created.

[Dibyaratnam · Accepted solution]

@Lloyd700 Got it!

So you can go to "sys_ux_applicability_m2m_list" table or add the filter list.category.sys_name=<Your List CategoryName>. For example check below screenshot.

If there would be any records present, that means, it can only be seen by people having the role added in the list above in screenshot by setting up audience. You can remove the audience and other users would be able to see the list you have set up.

[Lloyd700]

Thank you!  I was able to fix my issue by going to sys_ux_applicability_m2m_list!