Service Portal : a category is not showing on the Categories widget

[reginabautista]

Hi guys, our new portal went live this morning and we noticed that some users are unable to see the IT Services Category.  I checked the backend I can confirm that they have access to the Categories and its categories. Would you have an idea top off your head how to resolve this? Thanks

Note: IT Services Category and its categories are not restricted by roles

[Gaurav Bajaj]

Hi,

Did you check the user criteria for your service catalog? Also, try to log the data object on the browser console to see whats being sent from the server end.

Thanks

Gaurav

[saurav1 · Accepted solution]

Hello,

Maybe there is a user criteria added to that group.

HIT LIKE OR HELPFUL if found useful.

[reginabautista]

Hi Saurav,

Hi Saurav, thanks for the reply. There is indeed a restriction to the category to be available only to a certain user. Thank you so much!