Service Portal and Service Catalog not reacting the same way?

[Erik Stuer]

I have created some UI policies and client scripts to handle the visibility and mandatory nature of some variables on my catalog item. When I test it out using the "try it" UI action for the catalog item (I believe this is the service catalog), they all work correctly. But when using the service portal, they do not. How is this? I thought there was no difference between the two. Please help. Thank you. 

[Community Alums]

Please post some screen shots of the config that you did.

[Jagadish Sanadi]

Can you check the marked checked box is checked on your UI policy

[Mohamed Taha]

I've the same issue , did u find the reason?

[Jagadish Sanadi]

Hi @Mohamed Taha 

Can you show me UI policy screen