Service Portal Automated Test Framework (ATF) - Open an existing Incident

[Tracey Wilmot]

Hi all,

I am trying to prepare a test to demonstrate that a user is able to close their own incident using the self-service portal.

I've managed to create and submit the incident, then navigate to the My IT page on the service portal but I don't know how to view the incident that I've just created.

Any help would be greatly appreciated.

Many thanks

Tracey

[Tracey Wilmot]

@Ankur Bawiskar 

Yes, I would like to view the INC ( in the SP) that was just created.

[Ankur Bawiskar · Accepted solution]

@Tracey Wilmot 

opening the record in ticket page step will look like this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Tracey Wilmot]

Thanks @Ankur Bawiskar 

I'm getting an error using that combination...

[gagan12]

Hi,

I'm facing the same issue, and not  getting the desired result after following all steps.

can you please share the Screenshot of all steps.

Thanks:

Pratiyush

[Tracey Wilmot]

Hi @gagan12 

Please find my steps below...

Many thanks

Tracey