Service Portal Automated Test Framework (ATF) - Open an existing Incident

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Tracey Wilmot
Tera Contributor

‎10-28-2022 01:09 AM

Hi all,

I am trying to prepare a test to demonstrate that a user is able to close their own incident using the self-service portal.

I've managed to create and submit the incident, then navigate to the My IT page on the service portal but I don't know how to view the incident that I've just created.

TraceyWilmot_0-1666944553984.png

Any help would be greatly appreciated.

Many thanks

Tracey

 

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Tracey Wilmot

‎11-01-2022 03:21 AM

@Tracey Wilmot 

opening the record in ticket page step will look like this

AnkurBawiskar_0-1667298071735.png

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Tracey Wilmot
Tera Contributor
In response to Ankur Bawiskar

‎11-01-2022 03:51 AM

Ran a second time and it worked!

Thanks so much!

Tracey

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