service portal can't select the next button for order guide.

[P_8]

Hi Everyone,

I am facing this issue in Madrid release.

When the order guide form loaded from portal i can see the warning message in console as ""UI Script does not return an object: Conditional Focus".

Again after filling all the details, the next button is not getting redirected to further steps. Everytime i click the next button i can see the warning in console as "(g_form) [NOACTION] Could not find UI Action: submit".

As part other community discussions i changed the g_form.setValue('description', desc.toString());  but still the same issue persists.

could you please suggest any workaround for this issue.

[P_8]

There has been some change in sc order guide widget in madrid release.

So if you have cloned the widget in london and done customization in the same then during madrid upgrade the next button won't be working.

The workaround is you can use the madrid version OOB sc order guide widget or clone the madrid versioned oob widget and proceed with previously done customization.

[varma2]

HI all,

How to clone previous version widget.

Thanks

[woodyfairley]

The following course provides clear detail on how to clone a OOB widget in part two, creating custom widgets, it is illustrated with screen shots and animals, sorry animations.

https://developer.servicenow.com/dev.do#!/learn/courses/orlando/app_store_learnv2_serviceportal_orla... 

Actually, here is the actual lesson with the steps:

https://developer.servicenow.com/dev.do#!/learn/courses/orlando/app_store_learnv2_serviceportal_orla...

[Manikandan T]

i am facing same issue in orlando version after cloned version in dev instance

[Venu Suri1]

Hi,

I am also facing the issue in Orlando version.

Please share any work around for this issue.

Thanks,

Venu Suri