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JSON object in Scoped Application

Hello,Working on a Helsinki instance,var json = new JSON();Works fine in the Global Scope but crashes within an Scoped Application:Invalid object in scoped script: org.mozilla.javascript.gen.sys_script_include_04cf1a2f0fd2020094f3c09ce1050eba_905@1ca...

hmartind by Kilo Expert
  • 6082 Views
  • 5 replies
  • 3 helpfuls

Hide Work Notes in Activity Log only for Non-ITIL users

Hi We have a requirement like this, We want to hide the Work notes field in the activity log only for Non ITIL Users , While the Additional comments will still be visible for them, Is this possible ? What does the Lock icon on the Work notes in Activ...

Resolved! Auto populate Assignment group of logged in user

Hi , I want the Assignment group to show logged-in users groups currently I have a script that shows selected users group what modifications to be done to the script and what should be the reference qualifier. Kindly help me  

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Appu by Tera Guru
  • 1913 Views
  • 2 replies
  • 2 helpfuls

script for changing letter cases

I am wondering if anyone has a script that they would not mind sharing that I can run that will go and make sure that all of the CIs within the CMDB are all capital letters. Right now there is a combination of lower and upper cased CIs and I am not s...

dsmit by Kilo Contributor
  • 4302 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to convert sysid to display value in the catalog form

Hi , I have a client script on the catalog form . There is a field called 'division' in the form which should autopopulate the value of 'division' field also present in the user table  according to the  requested for. I have a script include where i ...

Naresh291 by Tera Contributor
  • 2042 Views
  • 5 replies
  • 0 helpfuls

Resolved! Catalog Variable Export in CSV

Hi All, I trying to implement a UI action which allows us to export Requested Item number, item name, description and its variables (questions and values) in CSV file. How to achieve this? OOB export only export requested item(current record) but not...

What is "isLoading" in client script?

Hi all, In client script there is a predefined flag "isLoading", I am wondering when it should be used. I think almost client scripts are executed after the UI was rendered, I am wondering if someone could give an example of something can be done in ...

Resolved! Setting duration fields using Flow Designer is not working.

I have three duration fields in my table.  However, they do not render the some.  "Remaining Elapsed Time" displays Days, Hours, Minutes and Seconds. "Duration to Step" and "Step Duration" are a single fields. here is the table definition: I don't ...

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Resolved! Date Conversion Problems

I have a Flow Designer action: My problem is that for some reason, the format of the two input variables (start_date and end_date) are not the same format.  I need someway to convert the dates into a consistent format so that the duration calculatio...

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Resolved! Rejection note in approval record.

Hi Team,   Let's say A B C are three approvers for a particular requested item now for example A rejected his approval request, IN B and C approval records rejection note needs to be populated in comments as "The Approval request has been rejected by...

Pandu8 by Kilo Contributor
  • 2622 Views
  • 5 replies
  • 3 helpfuls

Resolved! Getting ${URI_REF} to display incident number

Hey, I've set up email notifications for our team to get an email when an incident has breached SLA.  Currently if I send the email it will display the incident short description instead of the number. I've tried changing the table to incident, and ...

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StephenL1 by Tera Contributor
  • 4611 Views
  • 21 replies
  • 8 helpfuls

org.mozilla.javascript.NativeArray@3d4ce6 on the variable

I am trying create an array from the multi line text field that will have group names on new lines.e.g   so in the script i am checking if the array actually getting created or not var str = current.variables.group_list.toString();var grpArr = str.sp...

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Karan31 by Tera Contributor
  • 1783 Views
  • 5 replies
  • 0 helpfuls