When I was reviewing my requests in the Portal, I saw this message "Tickets are picked up within 4 hours (M-F 9-5)". This is not applicable for us, so I removed itWidgets / Ticket Fields / Includes in Pages / Ticket (ID) / Ticket form — Container 2...
I was reading the book called Mastering ServiceNow by Martin Wood. I am on part where to add Simple List widget, I already have Display field, Glyph and Link to this page. However the Secondary fields is missing. I want to display ticket number, shor...
I've created a copy of the sys_user_group table and added some custom fields and I have the LDAP Group import working just fine. However, there are a couple fields that I can't seem to come across. When I run a powershell command to get all the pro...
Hi All, I was able to add announcement messages to service portal using "SP Announcement" as shown below. But I would like to have similar functionality in Platform UI also. I went through below thread but it seems it is applicable to service port...
Hello experts, I have created a simple flow that triggers on the updation of a record in a custom table. The flow sends a notification. However, the notification is not getting attached to the target record even though the logs show that the target r...
Hello, I have an email script that looks up a user's info and then adds it to the end of an email notification. The lines of info should be separated by a new line, however, when I try to do this with \n it is not working. It just adds a space betwee...
in reference to link: https://community.servicenow.com/community?id=community_question&sys_id=5ab3cd28dbafc4d0feb1a851ca96192d please refer as am stuck with: How are you determining whether the rest call is working fine or not? it works when i just...
Hello, I have a script include that searches a table. It should pull records if the 'pay_period_end' date field is greater than or equal to today's date. It doesn't seem to work, is there an error? It works when I remove my grPayPeriod.addQuery line....
I need to get the name of a catalog item into a script include from a reference qualifier. I was going to use the "current" object, but I can't figure out what type of record it is, and i need to know that in order to dot-walk.Help?
Hello Experts, I have created a widget and included below code into that widget <div> <!-- your widget template --> <sp-attachment-manager table="'kb_knowledge'" sys-id="xxx" omit-edit="true"></sp-attachment-manager> </div> added angular provid...
We are showing a widget containing list of Request Type (based on the selection made by users in the catalog item) in Modal window . Once user selects one of these request types, catalog task needs to be assigned to group mapped to the request type....
TL;DR: With the "Classic" app you can open a browser to your instance and just change the URL after ".com/" to ".com/$m.do" and hit Enter and it will redirect you to the mobile app experience. Is there a similar trick to this w/ the new Now Mobile ap...
I am currently using "Integration - JDBC" plugin to insert records into Oracle SQL. Everything works just fine except the date field. We can successfully insert date, but it can't have the time.Below is the sample code I have in our business rules:va...
Greetings, I'm trying to write an onChange catalog client script to check a string variable for beginning and trailing spaces. If found, give the user an error message and set the value to null. Everything I've tried hasn't worked. Does anyone hav...
We have our workflows set up to close the REQ and RITM when the SCTASK is closed. I have discovered that a few workflows were not set up correctly, so there are some REQs and RITMs still open even though the SCTASK is closed. I would like to set up ...
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