Resolved! How to update the created date ,2 days ago
How to update the created date ,by past 2 days ago from current date on incident . For example if incident0123 created 23-03-2021 - 2 days =incident0123 created 21-03-2021 How to achieve this.
Forum Posts
How to resolve the issue Error: Cannot convert null to an object?
hello, I am currently working on the Flow designer actions named Lookup Records. I am trying to get values from a previous step and initializing it on the script step. Where the value from the table is null currentAlertCorpName -> this value is taken...
Resolved! How to set default value via gs.getproperty(), and set the value on field on the form
How to set default value via gs.getProperty(), and set the value on field on the form when field have "null" value. For example , "Email User Name" field on the incident form. I have created sys_property with sys_id ,now client required whenever fiel...
Resolved! Target record not found, but created successfully through import set?
We are developing an inbound web service and encountered the situation where the error_message says 'Target record not found', while the record is created successfully without any errors. I tried with an admin user and then it worked completely, but ...
Compare the number of closed vs created incidents per month
Is it possible to see in a single report whether we have been closing more tickets than opening on a monthly basis over the last 12 months? We would like to compare the number of tickets that are opened in a single month vs the number of tickets that...
Mainframe Integration with ServiceNow
Has anyone done ServiceNow Integration with Mainframe ? We have a requirement to perform Mainframe Password reset using ServiceNow.
Resolved! Service Portal Ticket Conversation ACLs for SP Users.
Hi all, I'm trying to fulfil a requirement at the moment to have Service Portal users be able to be added to a field called "Keep Informed" so they can be kept up to date on incidents similar to being CC'ed into an email. I've managed to get the re...
Resolved! Export the catalog Variables data
Q5. Is it possible to export the catalog Variables data filled by users from the Variable Editor. Right now I can export data in Catalog task , all data except data in varible editor to excel sheet. Please suggest.
Copy comments and work notes from REQ to SCTASK and SCTASK to REQ?
Hi All, I am currently configuring our Service Catalogue. For each REQ there will be 1 RITM and 1 SCTASK. The end user will use the REQ via the portal to receive updates/add comments. The fulfiller will use the SCTASK to complete the task/view and u...
Resolved! read-only field on Service Portal only
Cloned the "Form" widget and now trying to make couple of fields read-only. Can't use UI policy/BR/ etc. It needs to be done on portal only. appreciate the help!
Trying to Calculate Days remaining
All, I'm trying to create a client script or business rule that calculates the difference of a Warranty Expiration Date and the current date to determine a "Number of Days remaining" on the warranty. I found this script in community to modify, but I...
Resolved! Service Portal Header Menu Issue
Hi,I'm new to the Service Portal and tried to customize the Header Menu.After some research I found out that there is currently a problem with cloning the Header Menu.I'm aware of the issue with the spDropdownTree directive and tried to create my own...
Resolved! How can i add a hyperlink in a workflow notification?
Hello there, i creating and working with workflows in the service now and i created a notification task to send some informations to the users and a survey link, but the field of the description is a string field. How can i add a hyperlink in thi...
Getting the Sum of all values from an MRV
Hello everyone what i am trying to figure out is how to get the Sum total of all values entered in a MRV to be async on the form before submitting. I am created an expense form for employees to fill out and would like to have their totals to be disab...
Resolved! Can we use GlideRecord in UI action Script ?
Hi Everyone, Can we use Glide record in UI action script ?I could see some recommendations that Client side script should not use Glide record . Is UI action client script if we have not checked the client check box ??
