Hello, I am trying to create a new knowledge record (kb_knowledge) however when I try to choose appropriate Knowledge base reference table record, none are displayed - I tried to to display kb_knowledge_base.list and got this message: Security constr...
Hi Friends, Issue: I have created a new user group and added group members. One of the group member is not active now.So the inactive user is removed through edit option. It will show slush bucket and moved the user to left side and saved. Now If I t...
Hello, I'm just starting with ATF to convert as many of our manual tests to ATF. First test, I'm trying to create an incident, fill out the form, assign to Service Desk and assigned to person. I tried Create User to do this and it would not work. ...
Oh hi, I created a Custom AD Activity, "Add User to Multiple AD Groups" which is a copy from the OOB "Add User to Group," however I just added a 'foreach' loop to allow multiple groups to be added to a single user. This works swimmingly. My issue wit...
Hello all, I am trying to investigate a production support issue where I need to know the Access Tokens that were generated a week ago, for this I navigated to Manage Tokens Module. I see some Access token in this modules, but I am unable to see the ...
Hello All, I need to pass variable value from "sub-workflow" to "parent-workflow". Can anyone help me in achieving this. Thanks!
Hi, I was wondering about (pointlessly?) doing a belt and braces check before deleting a record. From what little I know of table, row & field ACLs, I believe the best place to do a canDelete() check would be inside my record loop as in: var gr = G...
I am trying to archive catalog request record. Along with requests I need to archive request items(RITM) and tasks. I also need to archive catalog variables. For that I need to archive Options [ sc_item_option ] and Variable Ownership [ sc_item_optio...
We are looking to call (from a ServiceNow portal page and an HTML button that calls Javascript) a different server that is not ServiceNow to call an internal 3rd party REST API (another server inside our company firewall) in our env. We would like t...
Hi, I have to glide Application table and use those records which are marked as critical in tag field, but I am not able to fetch value tag field value. Please help how I can query this field and glide the records. thanks, Gazal Varshney
Hi All, I'm using a client script to alter the text label of a field. var field = 'wfe_senior_director'; // wfe_senior_director is the database name for the variable var labelElement = $('label_' + g_form.getControl(field).id).select('label')[0]; ...
We are trying to send attachments from our service-now instance to a third party system. The third party system accepts only multipart form post. I can send attachments to the third party application using postman successfully. But have not been able...
Hi, I am attempting to create a variable set that automatically fills in the following information for use on catalog items and record producers. (variable name in parentheses) User who opened the request (requesting_user) User's department (users_d...
Hi, I'm trying to manage a system with users that speak multiple languages on my personal instance. I am currently employing the method of creating multiple versions of the same message in the sys_ui_message table. However, when email notifications a...
Is there an easy way to change the title of a variable set via a catalog client script (onLoad or OnChange)? I'm trying to reuse a variable set for common request, and don't want to duplicate data if necessary. Thanks!
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