Service Portal catalog categories and items aren't visible to non-admins

[eduque]

I have admin access to my SN implementation and am creating our first Service Portals so there's a lot I'm still learning. One roadblock I've encountered is that when I'm logged in as me, the "sc categories" and "sc category page" (or anything sc really) is showing up fine for me or the other admins, but appear empty/blank for everyone else. I can't seem to locate where to make it viewable for non-admins. Is it a role? Is it something else?

What it looks like for me:

and what it looks like for others:

Any help for a noob like me would be greatly appreciated!

[dvp · Accepted solution]

that shouldn't be case as in your earlier picture admins can see the categories

Here are the lines checking whether user has permissions to read the category which is why I asked you to check whether ACLs are opened or no

if (!$sp.canReadRecord("sc_category", gr.getUniqueValue()))

    return null;

but ACL's are good then i'm not sure what causing this issue

[eduque]

Hey dvp,

You're right that it has to deal with those lines of code. I commented them out and it bypasses the security and displays properly. I'm just going to leave them commented out for now since that's a lot of ACLs to go through to figure out which is the culprit. We're having weird problems with our ACLs reverting to old states so this will do for now. Thanks for your help!