Service Portal catalog categories and items aren't visible to non-admins

eduque · ‎03-07-2017

I have admin access to my SN implementation and am creating our first Service Portals so there's a lot I'm still learning. One roadblock I've encountered is that when I'm logged in as me, the "sc categories" and "sc category page" (or anything sc really) is showing up fine for me or the other admins, but appear empty/blank for everyone else. I can't seem to locate where to make it viewable for non-admins. Is it a role? Is it something else?

What it looks like for me:

and what it looks like for others:

Any help for a noob like me would be greatly appreciated!

dvp · ‎03-07-2017

that shouldn't be case as in your earlier picture admins can see the categories

Here are the lines checking whether user has permissions to read the category which is why I asked you to check whether ACLs are opened or no

if (!$sp.canReadRecord("sc_category", gr.getUniqueValue()))

return null;

but ACL's are good then i'm not sure what causing this issue

View solution in original post

dvp · ‎03-07-2017

I think the issue is ACL's are not configured correctly.

Can you check whether read ACL on sc_category table is opened to all

eduque · ‎03-07-2017

I went in and unrestricted sc_category.* read and nothing still.

dvp · ‎03-07-2017

and is sc_category table level acl opened to public role?

Are you having issues with only facilities catalog or all the catalogs?

eduque · ‎03-07-2017

Yeah, the table was opened up.

Your second question is more interesting. I went back to the portal configuration and changed the catalog from Facilities to Service Catalog, and now the categories do indeed show up. Maybe the "sc categories" widget can only pull from the default service catalog?