Service Portal Column Splitter Not Working Properly

[jmiskey]

I am creating a request form on the Service Portal that has certain sections that have two columns (using a Container with Layout "2 Columns Wide, alternating side".

So here are some screen shots:

Seems pretty straightforward, but it is not working like I expect.   It is putting the first field in the container in column 1, and the second in column 2, but then it is putting the third in column 2 instead of column 1.   See below:

Anyone know why it would do this or how to fix it?

Thanks

EDIT: Interestingly, if I just click on "Try It" from the Catalog Item and it brings it up in the old Service Catalog view, it looks correct.   It just doesn't look correct on the Service Portal.

Here is what it looks like with "Try It".

Is this another one of those Service Catalog things that just really doesn't translate over well on Service Portal?

Message was edited by: Joe Miskey

[SanjivMeher]

Does it work fine on the IT portal? What happens when you change order within the container. Moving few fields up and down.

[jmiskey]

What exactly is the IT Portal?   I had not heard of that, and searching on "IT Portal" isn't returning anything.

Changing the fields really won't work, as they want them in a particular order.

[jmiskey]

OK, I have made a discovery.   The formatting and order looks fine if I choose the "2 columns Wide, one side, then the other" Layout option.   It is the "2 columns Wide, alternating sides" option which gets all wonky.   Not sure why one works right, but not the other.

In any event, the requestor wanted the alternating option, but I will tell her that the alternating option does not work well, so she will need to chose the "one side, then the other" option or the "Single Column" option.

[SanjivMeher]

Hi Joe, I am talking about the regular service catalog page which is not the service portal page. How does it look there.

[jmiskey]

It looked fine there.   But as we have found out many times, how things look in the Service Catalog versus the Service Portal are not always the same.   We have found a number of things that don't translate well (or at all).

This appears to be another one of those things!