service portal - Content item images are not visible

[raj159]

Hi,

We are implementing service portal and struck with fetching catalog item images on to the Service Portal. I have added the images for the content items and they look good in legacy instance.

Please let me know how to fetch them.

Thanks,

Raj

[mrswann]

have you tried to configure the form layout? is the field available?

[raj159]

Yes, I tried that too. If I am choosing Content Type : External Content then the Picture field is not coming up on the screen.

Thanks,

Raj

[dvp · Accepted solution]

There is a UI Policy on Content Item that is hiding the picture field. Here is the UI policy that is hiding it "Set fields for content"

Set the visible to false and add a image in picture field.

[raj159]

Thanks Buddy!

Its working. Is there any specific reason for hiding them? As per Wiki pictures can be added only for Content type is Catalog Content.

http://wiki.servicenow.com/index.php?title=Adding_Content_Items_to_Service_Catalog#gsc.tab=0

Thanks,

Raj

[dvp]

I'm not sure why. May be, because it is used more for linking the external websites..