Service Portal: Dynamically load data in the widget.

[Sreekarr Yallap]

Hello Community,

In my Widget Server script, when user clicks on "onDemand Preflight check" button  I trigger a workflow that typically takes around 6 minutes to complete. 

Q: How can I dynamically load new content when the status of the workflow changes to "completed"? 

Q: Is using recordWatch() the correct approach to implement this functionality, or are there any better alternatives? If I apply recordWatch() on a table with a filter condition (such as looking for a specific state), it will monitor all records in that table. How can I target a specific record, for example, by sys_id?

[Kieran Anson]

Hi,

the filter you pass into recordWatch can be a filter for a specific record. You'd use the sys_id to monitor a single record. With the process being 6 minutes, are your users going to wait that long? Or is it best to fire a notification for them to then return and view the result?

spUtil.recordWatch($scope,"incident","sys_id=<sys_id_goes_here>",function(name){

})

[Sreekarr Yallap]

Hello @Kieran Anson I will definitely send a notification to prompt the user to return and view the result. Upon their return, if the workflow is still running, I want to load the results dynamically.

Could you help me understand how to invoke server-side code from a record watch? How can I retrieve the latest server-side results?

[Kieran Anson]

recordwatcher receives an update whenever the record is modified. I assume you're wanting to watch a record until a certain state occurs? You could wait for that record to be updated an then fire a function call within your record watcher script

Psuedo code example:

spUtil.recordWatch($scope,"incident","sys_id=<sys_id_goes_here>",function(name){

	if(event.data && event.data.changes.includes('state')){
		$scope.server.get({
			'action' : 'doSomething'
		}).then(function(response){
			//do something
		})
	}

})

[Sreekarr Yallap]

@Kieran Anson In my widget, when the user clicks the "OnDemand Preflight" button, I trigger a backend workflow and pass the workflow's sys ID to my client controller (line 24). After receiving the sys ID, I use recordWatch to monitor the state until it finishes. Once the state is completed, I intend to load the latest data from the server into the widget.

However, the issue I'm encountering is that I'm unable to see any console.log statements inside the recordWatch.