Service Portal - Hide UI action on the portal form

JLeong · ‎05-15-2024

Good day!

I am not a Service Portal expert so I need help removing the "New" UI action from the Approvals form:

Thank you!

Regards

Ankur Bawiskar · ‎05-16-2024

@JLeong

if the user passes the Create ACL on approval table then New button will be seen

Did you check sysapproval_approver CREATE ACL?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎05-15-2024

Hi @JLeong

Are you logged in as Admin?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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JLeong · ‎05-15-2024

Hi AG, yes I am admin.

Dr Atul G- LNG · ‎05-16-2024

Hi @JLeong

As a admin , you get more access than other users. As @Maik Skoddow also rightly said, admin can override ACL. so better to login with ITIL user or as an approver and then check.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Gangadhar Ravi · ‎05-15-2024

please check if this KB is helpful.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719225

Please mark my answer correct and helpful if this works for you.