Service Portal - Hide UI action on the portal form

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JLeong
Mega Sage

‎05-15-2024 10:59 AM

Good day!

 

I am not a Service Portal expert so I need help removing the "New" UI action from the Approvals form:

 

JLeong_1-1715795954944.png

 

Thank you!

 

Regards

 

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to JLeong

‎05-16-2024 05:51 AM

@JLeong 

if the user passes the Create ACL on approval table then New button will be seen

Did you check sysapproval_approver CREATE ACL?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Dr Atul G- LNG
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Tera Patron

‎05-15-2024 11:03 AM

Hi @JLeong 

 

Are you logged in as Admin?

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Dr. Atul G. - Learn N Grow Together
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JLeong
Mega Sage
In response to Dr Atul G- LNG

‎05-15-2024 06:59 PM

Hi AG, yes I am admin.

 

 

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Dr Atul G- LNG
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Tera Patron
In response to JLeong

‎05-16-2024 01:36 AM

Hi @JLeong 

 

As  a admin , you get more access than other users. As @Maik Skoddow also rightly said,  admin can override ACL. so better to login with ITIL user or as an approver and then check.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Gangadhar Ravi
Giga Sage
Giga Sage

‎05-15-2024 05:38 PM - edited ‎05-15-2024 05:39 PM

please check if this KB is helpful.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719225

 

Please mark my answer correct and helpful if this works for you.