Service Portal : increase the height of field in request item

khamsone
Kilo Expert

Dear all,

On the service portal / request item, I would like to increase the height of one field "description", this one is too small :

find_real_file.png

When I write multi line, we have a scroll bar :

find_real_file.png

It's not practice to read the whole description text.

How can I do it ?

Thanks in advance.

Regards,

1 ACCEPTED SOLUTION

Just one thing,



Is the sys_id of the variable same as you have added? ( its short description i am guessing)



Also, can you try it in one column format as it worked for me in it?




find_real_file.png


View solution in original post

15 REPLIES 15

Raju Koyagura
Tera Guru

I think you can drag the field and it automatically increases the length when you start entering the values...


find_real_file.png


Gaurav Bajaj
Kilo Sage

Hi,



There could be several ways of doing it.Below is what I did to achieve it.



1)First of all, you will have to clone the sp cat item widget so that we can use the cloned one as the OOB one is ready only.


2)   Add the height css in the css part of the cloned widget.



find_real_file.png



3) Now yourr widget is ready to be used,



4) Go to page editor of your page where this requested item is present and ctrl _ right click, this will show the pop-up, please go to the page in designer.



find_real_file.png



5) Remove the OOB sc_cat_item widget and replace it with your cloned widget.



find_real_file.png



6) check your page now, it will reflect the new height.


Hi,



That's not working, I would like to increase the height for only one variable (multi line text) in a catalog item.


Well it worked for me, can you please elaborate how you have set up this one and also how many multi line text do you have in your cat item.


This will apply the same style to all the multi line variables.




Thanks


Gaurav