Service Portal is showing undefined instead of user's first name

[Devika3]

Hi All,

When a non admin user is logged into the service portal, it is showing 'Hi Undefined' . Actually it has to show 'Hi (user's first name)'. There is no change in html code and client side code in widget. We have recently installed HRSD plugin. Please let us know if anyone experienced this issue before.

Regards,

Devika.

[Mohith Devatte]

Hello @Devika3 ,

Can you try this below code in HTML and client controller 

Client controller:

api.controller=function($scope) {
/* widget controller */
var c = this;
c.greeting = 'Hi ' + $scope.user.first_name + ', Welcome to the Bristow ServiceDesk';

};

HTML:

{{c.greeting}}

Hope this works .

Mark the answer correct if this helps you 

Thanks,

Mohith

[Devika3]

The same code we are using in our production instance. And also if it is the issue with the code, the problem will occur for the admin users also, the issue is only to the non admin users. 

[RaghavSh]

There could be an issue with acls:

1. Check for below acl on user table:

sys_user.none

sys_user.*

sys_user.first_name

There could be an acl restricting access to first_name field or all fields of user table. Also compare these ACLs in both your instances

[Devika3 · Accepted solution]

The issue happened due to some ACL that got installed with HRSD.

[luis huallpa]

Hi @Devika3 ,
How did you manage to fix it? Which ACL did you modify?
We are facing the same issue.
Regards.