Service Portal Order Status Page

[Brendan Hallida]

Hi all,

When I click on a request on the Service Portal in my personal instance, it directs to the order_status page:

In my company instance, when a user clicks the request, it goes to the request page, not the order status page:

This happens for all users.  We really like the detail and layout of the order status page, and management want to use it.  I know that i can add the order status widget to the request page, but would rather use the order status page if it is possible.

Thanks, Brendan

[Pradeep Sharma · Accepted solution]

Hello Brendan,

Page route map was introduced in Kingston which basically has a record to route the page to "Order Status" screen from sc_request page. I'm assuming your company instance is behaving differently because it is in Jakarta.

Thanks,

Pradeep Sharma

[Brendan Hallida]

Hi Pradeep,

Thanks for your reply.  

We are actually on Kingston.  I found the Page Route Maps and I didn't have any records.

I have added the entry now and it is working as expected 🙂

Thanks again!!

Cheers, Brendan

[Pradeep Sharma]

You are very welcome Brendan. Thanks for participating in the community!

-Pradeep Sharma