Hello, I am trying to run a background script with below code in order to automatically close all resolved incidents after 3days or more. I want to add that in a scheduled job, but first I am trying it through background script:var g = new GlideRecor...
Hi experts, we cloned the ootb form widget to a scoped app and when using the submit button on a new record (save button) it's inserts a new record to a table but pops up some error alerts: here is the HTML code (same as OOB) : <button ng-if="getPr...
I have a custom-scoped application with a table inheriting from the incident table. I have Impact, Urgency, and Priority inherited from the incident table for this scoped application table and I've created Priority lookup rules but the priority still...
Eg. if have a parent ticket and i see numerous child tickets, can these be automatically merged and tagged to parent ticket without being manually entering parent id on each ticket? this will greatly reduce the manual effort.Is there a feature set or...
As a final-year BTech student with certifications in Certified System Administrator (CSA) and Certified Application Developer (CAD), I would like to know what additional steps I should take to further develop my expertise and secure a job in the Serv...
I have one custom Field in Change application with high,medium and low choices when we hover we need to get description with hint its working in Native UI and in service operation workspace its not working how we can achieve this?
Hi All,I have a UI Action to create change from incident.By default it always creates a Normal change.How I can provide ability to user to create Normal or Emergency change as per user decision.
I have a catalog that need to display the class name of the web application based on the selection of a variable called Server. I'm performing an upstream search from the Server CI to retrieve the list of CIs associated with the web component variabl...
Hi Community, We have stationary management for office employees where they can order the stationary item available for that location. For this we have table that stores item name, quantity and location and second table(order number, item, quantity, ...
Hi All, We created a custom workspace in PDI. We are facing issue on record lookup selection. We are unable to click on the reference search icon and preview icon.But I can able the select the record on the Form(new record) Thanks in advance,Vinuth
Hi, We need to compare the Business and Application services name and get the mismatched name.For example: If we have AD in Business application and Active Directory in Application services. Then how can we get the application that the name is not ma...
hi. noticed that after updgrade, variable sets appear as a bundle in flow designer? previously all the variables in the set appear as individuals in flow designer. any idea of how to make it appear as individual?
Hi All, Admin user is not able to impersonate any user. After selecting user in impersonate It's showing as per the attached document. Please let me know why this happened.When we click on Elevate roles also It's showing error as per the attached do...
It has been recommended to look into the script that we use to validate an attachment on a Catalog Item submitted both in Portal and ITIL views. Here's the script in questionfunction onSubmit() { var vpn_form = g_form.getValue('vpn_form_completed_st...
Hi,I would appreciate help, please.How do I add the discuss button to Incident in service operation workspace Thanks , SHIR
