Adding a Preview Icon to the Incident Number in Performance Analytics
I have created a dashboard in Performance Analytics using the Incident table. I want to add a preview icon "i" before the Incident Number. How can I achieve that?
Forum Posts
How to use Script Debugger for Transform Map
I have a transform map which i wanted to debug using script debugger for better understanding rather than using gs.info() or gs.error() because sometimes it wont show. Can anyone briefly explain how to use SD in transform map.
How to redirect users to Configurable HR agent workspace
Hi everyone,I have deactivated classic agent workspace, but few users have bookmarked it on their personal devices so when they open it via their bookmark it redirects it to a page saying 'The page you are looking for could not be found'.Is there any...
Resolved! UI Policy to select specific variable options on closure of sc_task
Hi All, I'm looking to create a System UI Policy, where they have to choose one of 3 from a number of variable options to close the task. For example, there are 10 options within the variable next_steps but they want any one of 3 of them to be select...
Apply formating using script on attachment
Hello,I am generating an attachment of type excel usingGlideSysAttachment().write();I want to add some formatting/formula to it.Can we do it using script so that when user downloads the file, data is displayed based on the formatting ?
Script Required to Show Values of a Choice Field depending on the Value in a Custom Table
Within the Incident Management Process and Form, I am trying to pre-populate then Choices in a dropdown box based on the T/F Checkbox Value set in a Custom table. I am not sure which would be best a Data Policy, UI Policy, Business Rule or Client Scr...
How to delete duplicate records in service offering(service_offering)
Hi Team, i have requirement to delete duplicate records but need to check name, parent and service classification for eg: if i have data name as abc parent as yzi and service classificaition as business service and if i have data name as abc parent a...
How to delete duplicate records in service offering(service_offering)
Hi Team, i have requirement to delete duplicate records but need to check name, parent and service classification for eg: if i have data name as abc parent as yzi and service classificaition as business service and if i have data name as abc parent a...
How to load data using transform map based on 3 choice field
Hi Team, How to load data on the configuration item custom fields like abc(high),xyz(low),hds(medium) which are choice field based on class(choice), family(choice) and department (reference) which is not unique Thanks & Regards,Ramu
Resolved! How to load data using transform map based on 3 choice field
Hi Team, How to load data on the configuration item custom fields like abc(high),xyz(low),hds(medium) which are choice field based on class(choice), family(choice) and department (reference) which is not unique Thanks & Regards,Ramu
To notify end user and assigned to when sctask updated with additional comments
Hi Team, i have requirement to only notify end user(requestor for) when sc task updated with additional comments by assigned to and i have requirement to only notify assigned to when sc task updated with additional comments by end user(requestor for...
i have requirement To notify end user and assigned to when sctask updated with additional comments
Hi Team, i have requirement to only notify end user(requestor for) when sc task updated with additional comments by assigned to and i have requirement to only notify assigned to when sc task updated with additional comments by end user(requestor for...
Days calculations for Knowledge article using mail script
I need to send expiry notification based on valid to in knowledge base i have created flow design it is triggering exactly using lookup activity but in the notification, am using mail script to calculate days based on valid to field in knowledge art...
how to calculate days using mailscript which is usefd in notifications
I need to send expiry notification based on valid to in knowledge base i have created flow design it is triggering exactly using lookup activity but in the notification, am using mail script to calculate days based on valid to field in knowledge art...
Audit history is not loading after clicking refresh button able to see audit records
Hi Team, For resource plan table updated check box of audit as true and now audit tab is visible on related tab of resource plan Audit records for resource plan are loaded only after clicking refresh button please advice how can we load the audit re...
