Service Portal page view counts decreasing daily

[jcmings]

I've been accessing a dashboard within Service Portal > Usage Overview that shows me the page popularity for certain pages within my portal. As of recently, the page counts have actually been decreasing day-by-day. When I look at the Service Portal Log Entries, I notice that certain time periods are missing entries--for instance, I can see the page was viewed on 7/07, and then not again until 7/19. One page in particular has lost 100 page views in 10 days.

What could be causing this data loss? Could this be related to a user who previously viewed the page being marked as inactive? Do views expire after a certain time period?

[SebastianKunzke · Accepted solution]

The OOTB widget is using the table "sp_log". As far I know, this logs are only hold for 90 days. So if a page is not often used, the usage counter will decrease. How ever you can click on the widget to see the data used by the widget and to analyze, if the data you try to see, is still stored.

You can increase the time of holding the logs, but it is not suggested due to possible performance impact. You can increase it over the table clean up rules. The how-to is explained here.

[jcmings]

Returning to mark this as correct - I have confirmed that the reason my page views are decreasing is due to the 90 day expiration. Thank you!