Service Portal - Redirect to RITM

[ProbirDas]

Hello Community,

I am trying to modify the out of box "SC Catalog Item" widget which displays the request/incident number using spUtil.addInfoMessage() after submission of the item. Instead of just displaying the number, I want it to redirect to the specific record. For incident, it works fine. For request, I want to redirect the user to the RITM record instead of the REQ record. I believe I need to fetch the RITM sys_id from the server script for this.

See the code below. How do I access the sys_id and number of the RITM within the client controller?

In client controller:
//req_id holds the sys_id of the REQ
$scope.server.get({request_id:req_id}).then(function(r){
         //how do I access the sys_id and number of the RITM here?
         //$scope.data doesn't have these parameter
         //how do I make use of 'r' to access those values set in the server script? I checked JSON stringifying of 'r'. It didn't help.
         //Checked the value of r.data.ritm_id / r.data.ritm_number, it returns undefined
});

In server script:
if(input){
         if(input.request_id){
                   // Debugging gives me the correct value of sys_id of the REQ
                   var gr = new GlideRecord('sc_req_item');
                   gr.addQuery('request',input.request_id);
                   gr.query();
                   if(gr.next()){
                             data.ritm_id = gr.sys_id;
                             data.ritm_number = gr.number;
                   }
         }
}
else {
 // other scripts
}

Thanks,

Probir

[Inactive_Use754]

I tried this code and it is not working. I am on Jakarta. Is there anything else I need to update other than client and server script?

[damiensainte]

Hello, It's work in Helsenki, but I having upgrading my dev plateform in Jakarta ; & some form are redirect in RITM, but 2 form are not redirect & frozen to "Submit..."

[avinash kumar]

Thanks a lot Jason

[patricklatella]

Hi Jason, I'm looking to do the same thing...redirect user to the new RITM after catalog item submit (we are not using the cart, so each REQ has only 1 RITM).  

I'm using your scripts that you posted but it's not working...should I be able to copy and paste the full scripts you posted for server and client script?  I'm on London.  thanks!

[sowmyaprabhakar]

Hi, 

we have a similar requirement, to redirect the create incident record producer to ticket form page, post submission. 

In this case, I am successfully able to redirect, to ticket form page, but unable to fetch the sys id.

$scope.triggerOnSubmit = function(item_sys_id){

                        $scope.data.sc_cat_item.item_action = "order";

                        $scope.data.sc_cat_item.quantity = c.quantity;

                        $scope.data.id=item_sys_id;

                        //alert($scope.data.id);

                        if (g_form){

                                    g_form.submit();

                                    $window.location = "https://sadaradev.service-now.com/sp?id=ticket&table=incident&sys_id=" +$scope.data.id;

                                    get();

                        }

            }

            function get(){

                        spUtil.update($scope);

            }

  In this case, $scope.data.id is not fetching the sys_id of the current incident. Hence, in this case,i am unable to redirect to the exact page.