Service Portal request/incident URL

[VJ4]

Hello,

In Service Portal, when you click on a incident/request it takes you to the new 'Ticket Form' (ticket-view)page. On this page, the right hand panel contains details of the request/incident. Currently, the incident/request number is just text and I've been asked to link this to the original ticket (full-view). I've edited the widget to include a hyperlink but I'm not sure how to construct the URL format to go the correct page (full-view).

Any ideas?

Thanks in advance.

ticket-view

full-view

[anurag92]

Is the Right Panel a widget that you created? Or have you added something in the existing Ticket Field widget?

[VJ4]

Hi Anurag,

Thanks for the reply - Yes, I've cloned the existing 'Ticket Field' widget to include an anchor tag and wondering how to construct a generic URL so when the user clicks it takes them to the full view of the ticket (2nd attachment above)

Regards.

[anurag92 · Accepted solution]

Hey Viraj,

Try this:

<a href="sp?id=form&table=incident&sys_id={{data.sys_id}}">

Let me know if this works and mark helpful/correct accordingly.

[VJ4]

Thanks again, Anurag - It worked!!!