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10-15-2021 08:42 AM
Hi,
My company is possibly moving to ServiceNow, we were given an evaluation instance and we had them remove all the demo data. For some reason the search function does not work on the service portal. I look at the search source and Catalogs is in there, but when I search the typeahead does not display suggestions and on the search results page it says "No Results".
Am I missing something?
Any help would be appreciated.
Solved! Go to Solution.
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10-16-2021 08:28 AM
I figured out what was wrong, it was the text index. Several of the tables had not started the text index including the user table, catalog item table, and the knowledge base. So I followed the steps in the below document to regenerate a text index on those tables.
Once the text index was complete, the search function in both the global search and Service Portal search began to work.
- Mark as New
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10-16-2021 08:28 AM
I figured out what was wrong, it was the text index. Several of the tables had not started the text index including the user table, catalog item table, and the knowledge base. So I followed the steps in the below document to regenerate a text index on those tables.
Once the text index was complete, the search function in both the global search and Service Portal search began to work.
