Service Portal - Service Status Subscription Widget

[Dhruv Chandan]

Hi All,

In service portal we have, "Service Status Subscription widget " which has an option to "Subscribe To Updates". Is there a way through which we can see the list of users subscribed and what are all the type of notifications being sent to the Subscribed user?

Appreciate if any inputs are provided.

Regards,

Dhruv Chandan

[larstange · Accepted solution]

Hi

The service portal creates a record in the "m2m_sp_status_subscription" table. So here you will be able to see any subscriptions between users and service.

A business rule one this table pushes the subscription forward to the generic Notification Subscription feature. This is the same which is used if you open an ci in the CMDB and click "Subscribe" under related links.

It should then work using the same notifications - Affected CI subscription notifications - What triggers them?

[Dhruv Chandan]

Thanks Lars !

[mrbenwhite]

Thanks for replying to @Dhruv Chandan post - was helpful!

[MichaelCreatura]

Hello, how are the notifications triggered to a user from the m2m_sp_status_subscription table?