Service Portal - Simple List - Incidents - View All

Steven Parker · ‎05-22-2017

So I wanted to show "My Open Incidents" and "My Closed Incidents" to users on the Portal. I created SImple List to do this, but I noticed if you click "View All" you get a screen where they can change the filter, click "New", and it has a Priority column, which we don't need. How can I easily just remove those 3 things? I am having a hard time with this because I can't edit this page for some reason in the portal.

I have seen suggestions such as "In your client controller of your Data Table Widget: $scope.options.show_new = false;", but I am not sure where to put this because if I edit the Widget I need to clone it to make changes, but then I can't figure out how to add my cloned widget to the page.

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Steven

Nia McCash · ‎05-23-2017

Step 1: You need to create a new page so that you can customize the removal of the 'New' button, remove the filter, and set your own display columns. You can leave the page blank for now. We'll come back to this later.

Step 2: In the additional properties of your Simple List widget, you need to add/set the following option (in the Additional options, JSON format field) so that when you click on the 'View all' link, you are redirected to the page you created in Step 1.

"list_page": {

"value": "my_ticket_list",

"displayValue": "My Ticket List"

}

Step 3: You'll want to clone one of the Data Table widgets in order to remove the 'New' button, remove the filter, and set your own display columns. The Data Table Widget threads talks about how to do this. Once you have your own version of the widget, place it on the page you created in Step 1.

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Steven Parker · ‎05-23-2017

Ok I got the breadcrumbs hidden.

I now have the Data Table widget cloned (I had originally only done the "Data Table from Instance") and I added the code I saw in that thread you link for the data.title.

Now my question is, how do I point my new "My Closed Incidents" table to that new cloned Data Table widget to get the title right?

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Steven

Steven Parker · ‎05-23-2017

Ok I think I figured out how to link to the new "Data Table" widget I just made by modifying the bottom of the new "Data Table from Instance Definition" widget here:

But the title isn't working and it still shows "My Closed Incidents" briefly then changes to "Incidents".

In my "Data Table" widget I added this:

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Steven

Nia McCash · ‎05-23-2017

I haven't quite tracked down where the issue is with the title. If you want a quick and dirty hack, add to your 'Data Table' clone a custom variable like:

data.my_title = input.title;

And replace the line:

{{data.title || data.table_plural}}

With:

{{data.my_title}}

Steven Parker · ‎05-23-2017

Thanks I did that. I just did this:

data.my_title = "My Closed Incidents"

and then changed the span class like you said.

Seems something is wrong with input.title.

Thank you for all of your help!

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

Nia McCash · ‎05-23-2017

Or going by your method, you can also do:

if (!input.title) {

   data.table_label = gr.getLabel();

   data.table_plural = gr.getPlural();

   } else {

   data.table_label = input.title;

   data.table_plural = input.title;

   }