Service Portal - Simple List - Incidents - View All

Steven Parker · ‎05-22-2017

So I wanted to show "My Open Incidents" and "My Closed Incidents" to users on the Portal. I created SImple List to do this, but I noticed if you click "View All" you get a screen where they can change the filter, click "New", and it has a Priority column, which we don't need. How can I easily just remove those 3 things? I am having a hard time with this because I can't edit this page for some reason in the portal.

I have seen suggestions such as "In your client controller of your Data Table Widget: $scope.options.show_new = false;", but I am not sure where to put this because if I edit the Widget I need to clone it to make changes, but then I can't figure out how to add my cloned widget to the page.

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

Nia McCash · ‎05-23-2017

Step 1: You need to create a new page so that you can customize the removal of the 'New' button, remove the filter, and set your own display columns. You can leave the page blank for now. We'll come back to this later.

Step 2: In the additional properties of your Simple List widget, you need to add/set the following option (in the Additional options, JSON format field) so that when you click on the 'View all' link, you are redirected to the page you created in Step 1.

"list_page": {

"value": "my_ticket_list",

"displayValue": "My Ticket List"

}

Step 3: You'll want to clone one of the Data Table widgets in order to remove the 'New' button, remove the filter, and set your own display columns. The Data Table Widget threads talks about how to do this. Once you have your own version of the widget, place it on the page you created in Step 1.

View solution in original post

Steven Parker · ‎05-23-2017

Thank you for all your help Nia!

I marked your first response as the correct answer.

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven