Service Portal Stage Information on Ticket Details

[Sangita Swamina]

Looking to implement "Assigned to" information on the stage block of ticket details to says "Fulfillment assigned to John Smith" , Anyone has tried this? Currently it does not show who the task is assigned to for follows up etc.

[JaeggerLegane]

OOTB you can not add the assigned to there. It will most definitely require customization.

Additionally, I would heavily recommend against using the "Assigned to" field in the portal page.

One of the benefits of self-service is so that your back-end users do not get contacted directly and have unnecessary extra workload. Adding an assigned to field will likely stimulate your self-service users to just contact the agents directly and not use the self-service portal to communicate.

[Sangita Swamina]

Yes, I understand your point but I would like to see if anyone has added that code as we have users who dont check emails but rather come to SP to check on ticket status.