Service portal variable not populating on the sctask/ritm

[Joshua Comeau]

when I fill out the form on the service portal all the data populates

on the ritm/sctask it is blank 

Thoughts?

[Joshua Comeau · Accepted solution]

went with this:

[Jyoti Jadhav9]

Hi @Joshua Comeau 

Please see below screenshot:

  

O/P:

Please change the "Type" to "Single line text" and try. it's working fine. If the Type is "Reference" then the field is not auto-populating.

Please hit the like button if my suggestion has helped you in any way.
Please mark correct if my response has solved your query.

Thanks & Regards

Jyoti Jadhav

[siva krishna M2]

Hello @Joshua Comeau 

You are using type as reference but setting email value which is text field hence it is not working. Please change the type of variable.

If it helps please click on like icon

[Joshua Comeau · Accepted solution]

went with this:

[Jyoti Jadhav9 · Accepted solution]

Hi @Joshua Comeau ,

The data population is working fine using the below configurations instead of writing the script. Ideally, the type should be "Single line text" instead of "Reference". I think configuration change is best practice instead of writing the script.

Please hit the like button if my suggestion has helped you in any way.
Please mark correct if my response has solved your query.

Thanks & Regards

Jyoti Jadhav