In the Service Portal widget Catalog Checkout (sc-checkout), there is a line to determine who the request_for person is using the system property glide.sc.request_for.query.
I needed to modify the request_for query to change the list of users depending on some specific criteria and changed it to
The script include figures out the list of users depending on gs.UserID() and what permissions they might have. This code is working fine, the appropriate list of users is available to the user in the portal.
Now I have a request to include inactive users if it is an Offboard order guide. This is where I'm stuck.
I know the widget has access to the order guide's sys_id because I've seen it in the Service Portal Log Entry table, but I don't seem to be able to use the data to determine if my custom query needs to include active or inactive users.
I've determined the order guide sys id is available in localInput.itemDetails.sys_id because I can see the value in the Service Portal Log Entry, but when I try to use it to change my query, it doesn't work.
This screen shot is only showing the action for "from_attachment", but it the localInput.itemDetails.sys_id I want is used in several places in the server script.
While I'm really good at code, I'm a newbie at understanding service portal widgets and am hoping someone else with more experience with widgets can help me understand why the code doesn't work.
