Closed and Closed by fields on the Change Request to be auto-populated

[akhilaanil]

I am working on a story which is:"Closed and Closed by fields on the Change Request to be auto-populated by the 'mark_closed' business rule on the change_request table. How to implement this?

[Dr Atul G- LNG]

Hi @akhilaanil 

Is it not working OOTB, as per my knowledge these fields get auto populated or I am understanding wrong @akhilaanil 

[Ankur Bawiskar]

@akhilaanil 

if those are OOB fields on CHG then they should be auto populated.

Is that not working as expected?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Arun_Manoj]

Hi @akhilaanil ,

Business Rule in [Task] table 'Set Closure Fields', to update the these field to auto populate, it is a OOB BR.

thanks

Arun

[Martin Friedel]

Hello @akhilaanil ,

there is out-of-box business rule 'Set Closure Fields' defined on Task table [task] (SysID is 59f3ba850a00070416e9c50e6215a8d1) that handles populating Closed and Closed By fields.

This business rule is executed when record's Active field changes to false.

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin