service portal widget to update a record

[raycallan]

Hi Community,

I have a requirement to add a widget to the service portal to allow a user to escalate an incident. This is my fist time working with widgets so I have difficulty passing values between the html template and the server script

if it is not already escalated

• They will select a escalate reason from an sn-record-picker
• Enter their comment in a multiline textarea
• Submit their comments which will update the incident record

if it is escalated

• hide the widget

3 issues i have

1. I'm unable to get the html template to get the value of the u_escalated filed (true/false). it always sees a 'false' value (log shows [object Object])
2. I'm unable to get the the value of the sn-record-picker, (log shows 'undefined' value')
3. My recording is not updating (not getting to gr.update)

Here is screen caps of my code

This is the log

Thanks Ray

[raycallan]

Hi vikram_7

Is it just the escalate comments that are not updating the incident or are any of the fields updating?

Can you verify the the field names in the incident match the glide record?

Have you a field in the incident called u_escalate_comments?

gr.setValue('u_escalate_reason', input.reason);

gr.setValue('u_escalate_comments', input.comments);

gr.setValue('u_escalated', true);

gr.setValue('u_escalated_by', gs.getUserID());

gr.setValue('comments', 'incident escalated');

Regards

Ray

[Vikram3]

Hello Ray,

Thanks for the response. It worked. I need to provide extra spacing around the widget as shown below.

In the escalation widget it is as shown below

[Vikram3]

Can anybody help with this?

[Deepanshi Sood2]

Hi ,

Can you share the template code?

Thanks

[Reddy]

@raycallan Have you achieved this? Can you please share the code?