Service portal

[Anoop15]

Hi experts ,

need help on service-portal .How can i make specific field editable.In serviceportal>My Tickets>request select .In request thier is multiple field .so i want to make a field editable for end user so they can come to this section and enter   extened date for access .

 

[Vicky Kumar Sh1]

You would need to check how data is shown there / what method has been used to bind data. I am guessing it is not input tag. Also If it's a non -editable widget you need to clone it and replace it in the page. Then only you change the field to input tag so that it can be edited. Also you'll have to make changes in logic so that it will save the record.

[Anoop15]

Hi @Vicky Kumar Sh1  .can you help me more like i find the how the data coming to the that page .But still unable to make it .if you have done any thing like this .can you share url or any code .

[Peter Bodelier]

I would suggest to create a separate catalog item to request an extended date, instead of customizing this OOTB widget.
If that is not user friendly enough, you might create a new widget which is added to this page, only shown for ritms created by this catalog item, which allows users to request an extension.

[Anoop15]

i want make this extended date ediatble in the portal .we don't want create new widget it will effect all the exsting setup .is their any way by which we make this field ediatabl